Shipping & Delivery Policy

Shipping & Delivery Policy

Our shipping process is designed for fast fulfilment. Most orders are dispatched within 3–4 business days of confirmation.

If items are out of stock, they will be placed on backorder. Our team will contact you with an expected delivery timeframe shortly.

Understanding our shipping policy helps ensure a smooth experience. We aim for fast fulfilment on every medical equipment order.

Delivery Charges

• Charges apply to all orders. This excludes items backordered from your original shipment according to our shipping policy.

• Export orders are shipped as complete shipments only. We do not offer backorders for international delivery services at this time.

• Freight for capital items like treatment beds follows transport rates. Costs are calculated during checkout for every delivery.

Site Access & Delivery Requirements

To meet OHS standards, please provide accurate site access information. Include details like stairs, elevators, or loading dock times.

Precise information helps us allocate the right resources. Difficult access may require a surcharge per our delivery policy terms.

Refer to our VIP Delivery Service for specific terms. The exact delivery cost is calculated by Australia Post or your courier team.

Providing clear instructions ensures fast fulfilment. Our team follows a strict delivery policy to maintain safety and speed.

Medical Furniture & Bulky Equipment

• Bulky medical furniture uses a Standard Door-to-Door service. This ensures consistent handling of large equipment items for you.

• A tailgate delivery to the driveway is the most cost-effective option. Drivers use a lift to unload your goods safely today.

• We recommend at least two people assist with the arrival. Some packed tables weigh over 80 kg and need help during the delivery.

• Standard service does not remove packaging materials. Customers must manage the disposal of all crates and boxes after delivery.

• Moving items inside is the customer’s responsibility. We are not liable for damage occurring during your internal installation.

The transport company may call before arrival. However, this courtesy call is not guaranteed by the freight carrier during transit.

Drivers assisting with goods do so at customer risk. Neither Whiteley Diagnostic P/L nor carriers accept liability for the delivery.

We strive for fast fulfilment on all bulky items. Please review our shipping policy for details on heavy furniture handling.

Site-to-Site Delivery Service

• This additional service is available in select areas. It offers a premium level of logistics support for your delivery order.

• It includes a two-person delivery into your premises. We also handle unpacking and the removal of all packaging materials.

• Pricing depends on access difficulty. Please contact our team for a custom quote before finalizing your logistics request here.

• Note that this premium service is not available for Pacific Health products. Please check product eligibility for fast fulfilment.

Declare any delivery impediments like stairs at the time of order. Undisclosed access issues will lead to extra fees later.

Our delivery policy ensures that all premium services are handled with care. We aim for fast fulfilment on these specialty tasks.

Export Orders and International Shipping

Prices are in Australian Dollars (AUD). They exclude freight, duties, taxes, customs clearance, and all other local delivery costs.

Export orders ship only as complete shipments. We cannot accept backorders for orders leaving the country to ensure fast fulfilment.

Payment is required before dispatch. All international transport logistics must be settled prior to leaving our warehouse facility.

Please consult our shipping policy for international zones. We work with global partners to provide a reliable delivery service.

Proper documentation is essential for fast fulfilment. We prepare all customs paperwork according to our delivery policy rules.

Customers are responsible for local delivery taxes. Please verify these costs with your local customs office before ordering.

We monitor every international delivery closely. Our goal is to provide fast fulfilment while maintaining high safety standards.

For large export quotes, please contact our logistics team. We offer tailored solutions based on our current shipping policy.

We update our delivery policy to reflect global changes. This ensures that your fast fulfilment expectations are always met.

Click here for more information about our Shipping & Delivery Policy