Returns & Exchanges

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We are not required to provide a refund or replacement if you change your mind or item is unwanted. Refer to our T&C

But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item had they known about it.

• Is unsafe for use.

• is significantly different from the sample or description.

• If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time we will offer a replacement.

Please keep your proof of purchase - eg: Receipt, Tax Invoice.

No returns accepted after 30 days from date of invoice.

All claims for damage or short supply must be made within 3 days or receipt of goods. An Authorised Returns Number (ARN) must be obtained from customer service and returned together with a proof of purchase (invoice) to ensure processing of claim.

All goods must be returned in the original packaging and in a clean, new condition. 

No returns accepted on modified, custom built, made to order, special buy-in, unwanted, change of mind.

Cost of return freight is at the customers expense.

A 25% restocking fee maybe incurred.

Several types of goods are not returnable due to hygiene reasons. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Custom made, made-to-order or to customers specification,
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@interaktivhealth.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, on sale items we offer a store credit.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@interaktivhealth.com.au and send your item to: 17/ 5 Vuko Place, Warriewood Sydney New South Wales AU 2102.

Shipping
To return your product, you should mail your product to: 17/ 5 Vuko Place, Warriewood Sydney New South Wales AU 2102

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.